Return & Exchange Policy
SHIPPING RETURN POLICY & CONDITION OF ITEMS
We are happy to refund or exchange any unwanted items within 30 days of shipment (assuming they meet the criteria listed above in our Return & Exchange Policy). All returned items must be unused, in their original packaging, and accompanied by the return approval sheet given by email from RusticNatureArt. Items must be returned in their original condition, which includes any tags and packaging. We do not accept returns on intimate apparel, customized items or any item that specifies it is not returnable or refundable in its description such as furniture and editors' deals unless they are faulty. All items will be inspected upon arrival at the return address. Returned items are your responsibility until they reach the return address, so please ensure your package is returned securely to prevent any damage to the item or its packaging. Any returns that are damaged when we receive them will not be refunded. We are not responsible for any items that are returned to us in error. We will refund items but we do not refund delivery or shipping charges: this includes charges for sending your return back to us.
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